Privacy Policy
Effective: January 1, 2025 · Last Updated: January 1, 2025
1. Introduction
Genesis Collision Center respects your privacy. This Policy explains how we collect, use, and protect your personal information under the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and applicable California privacy laws.
2. Information We Collect
Through our contact form we collect: Identifiers (name, phone number), Vehicle Information (year, make, model), and Communications (description of damage or request). We do not collect payment data, SSNs, or sensitive personal information through this website.
3. How We Use Your Information
We use your information exclusively to: respond to your inquiry via phone or WhatsApp; schedule appointments; coordinate repairs; assist with insurance documentation at your request; and send service-related follow-ups. We do not use your data for advertising or sell it to data brokers.
4. How We Share Your Information
We do not sell, rent, or share your personal information for third-party marketing. Limited sharing occurs only: with your insurer or adjuster at your request; with service providers under confidentiality obligations; or as required by law or court order.
5. Your California Privacy Rights (CCPA/CPRA)
As a California resident you have the right to: Know what personal information we've collected; Delete your information (subject to exceptions); Correct inaccurate information; Opt-Out of sale (we do not sell data); and Non-Discrimination for exercising these rights. To exercise rights, contact us at (213) 518-7653. We respond within 45 days as required by law.
6. Data Retention
We retain personal information only as long as necessary to fulfill its purpose and comply with legal obligations — typically no longer than 3 years from last contact.
7. Data Security
We implement reasonable technical and organizational measures to protect your information. No method of internet transmission is 100% secure.
8. Children's Privacy
Our site is not directed to children under 16. If you believe we've collected such information, please contact us immediately.
9. WhatsApp Communications
Form submissions are transmitted via WhatsApp. WhatsApp's own privacy policy governs data on their platform. See WhatsApp Privacy Policy.
10. Changes
We may update this Policy periodically. The date at the top reflects the latest revision.
11. Contact
Genesis Collision Center · 1158 E 12th St, Los Angeles, CA 90021 · (213) 518-7653