Estimates & Pricing
Do you offer free estimates?
Yes. Estimates are free. Call us, stop by the shop, or send your details and photos through our contact form or WhatsApp. Online and phone estimates are preliminary and can change after we inspect the vehicle in person.
Will the final price match my estimate?
You receive an itemized written estimate before any work begins. We do not start work without your written authorization, and we do not go over the agreed estimate without your consent. If we find hidden damage during repair, we contact you first.
Insurance
Do you accept all insurance?
Yes. We work with all insurance companies. We are independent, with no special insurer contracts. We handle at-fault, not-at-fault, uninsured motorist and comprehensive claims. See insurance claims.
Do I have to use my insurance company's preferred shop?
No. Under California Insurance Code Section 758.5, you have the right to choose any licensed repair shop. Your insurer cannot require a specific shop. Read our guide: Do I have to use my insurance's preferred shop?
Can you help with a rental car?
Yes. We coordinate rental coverage through your claim so you can stay mobile during the repair.
Do I have to file a claim to get my car fixed?
No. You can pay for the repair yourself. This is common for small dents and scratches. We will give you a free estimate so you can compare it with your deductible.
How do I file a claim after an accident?
Report the accident to your insurer, take photos, and call us. We help with the next steps. Full guide: How to file an insurance claim after an accident in LA.
Repairs
How long will my repair take?
It depends on the type of repair, how fast the parts arrive, and insurance approval. A single paintless dent repair can take 30–90 minutes, while major collision repair takes longer. Read: How long does collision repair actually take?
Will my paint match?
Yes, that is the goal. We use computer color matching and blend the new paint into nearby panels so the repair is not visible. See paint & refinishing.
What kind of parts do you use?
We focus on OEM (factory-quality) parts. Your written estimate shows whether each part is OEM, aftermarket or recycled, as required by California BAR rules. See OEM parts.
Can a dent be fixed without repainting?
Often yes. Paintless dent repair (PDR) removes many dents without filler or paint. See dent removal and what is PDR?
Do you offer a warranty?
Yes. We offer a limited lifetime warranty on our work. The terms depend on the type of repair, and we explain them for your job.
Do you repair bumpers, fenders and doors?
Can you fix frame damage?
Yes. We straighten frames and repair structural damage. See collision repair.
Other Services
Do you do oil changes?
Yes. Call us for a price. Military, veterans, law enforcement and first responders get a free oil change with any service (valid ID, badge or proof of service required). See oil change.
Do you offer towing?
Yes, 24 hours a day, 7 days a week, and towing to our shop is free. Call (213) 518-7653. See towing.
Do you offer pickup and delivery?
Yes. We can pick up your vehicle and deliver it back after the repair. Call us to confirm availability for your location. See pickup & delivery.
What car brands do you repair?
We repair many makes, including Toyota, Honda, Lexus, BMW, Mercedes-Benz, Kia, Hyundai, Chevrolet and Cadillac. See brands we repair. Don't see yours? Call us.
Do you speak languages other than English?
Yes. Our team speaks English, Armenian and Russian. Everyone is welcome — call or message us in the language you prefer.
Visiting Us
Where are you located and what are your hours?
We are at 1158 E 12th St, Los Angeles, CA 90021. Hours: Monday–Friday 8:00 AM–5:00 PM, Saturday 9:00 AM–1:00 PM. Towing is available 24/7.
Do I need an appointment?
You can stop by during business hours. Calling ahead on (213) 518-7653 helps us serve you faster.
Is your shop licensed?
Yes. Genesis Collision Center is licensed by the California Bureau of Automotive Repair (BAR), license #313281.